Software in leadership and management
The fourth signal is about software in management.
Software, the Internet of Things and artificial intelligence are about to step into leadership, and as part of the collaboration and culture of teams, with tremendous force.
It will be positive for us because it can help us see blind spots. Thus, it can help us to be even better colleagues and leaders for each other. At the same time, there are both legal and ethical issues that we need to address.
For a long time, we have worked with e-mail, with shared drives, with automation of processes and with Excel to create overviews. The pandemic made us embrace video conferencing, Trello boards, and virtual whiteboards in 14 days. And we are used to filling out electronic questionnaires maybe 1-2-3 times a year to shed light on our well-being and work environment.
Now, add to that data about our emotions, e.g. via tiny weekly questions. Add data about our work rhythm from our mobile phones. Add artificial intelligence that can see patterns, recognize good teams and less good teams. Artificial intelligence that can advise colleagues along the way on how to conduct meetings, and how to communicate with stakeholders in the best designed and individual way.
It is software that can coach you as a human being. There can be blind spots and it can come up with hints and suggestions you would never see for yourself. It will see opportunities in the future beyond your imagination.
It will be both exciting and difficult. Overall there are four questions we need to juggle: What is needed? What is possible? What is legal? And what is ethically right?